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Cancelling or changing your appointment

You can cancel or change your appointment by emailing us or calling us as follows:

  • New patients / your first appointment

    • If this is your first appointment at Moorfields, please email the booking centre at moorfields.outpatientbookingsbc@nhs.net
    • Please note, we are unable to answer queries for patients who attend our clinics at Croydon, Purley, Bedford, Northwick Park and Ealing through this email address.
    • Please contact these sites directly using the contact details found online at on their locations pages.
    • You can also call us on 020 7566 2357 - Please note, our phone lines are extremely busy so please do email us if you can.

  • Existing patients

    • If you are already a patient and want to change a follow up appointment, please contact the service where you are being treated - you will find contact details either on your appointment letter or in the contact us section of this website.

If you cannot attend and do not notify us in advance, you might not be automatically issued with a new appointment and could have to return to your GP to make a new appointment with us.  

  • Please provide the following information

    To help us deal with your request as quickly as possible, please provide the following information when making your cancellation or change request:

    • Your full name
    • Your NHS number or date of birth
    • A contact telephone number or email address
    • The date and time of your original appointment 

 

Cancellations by us

We try to keep every appointment we make, but medical emergencies and unforeseen circumstances mean that we sometimes have to cancel appointments. If this happens, we will arrange a new appointment for you as quickly as possible. Please note that we are unable to reimburse you for any costs incurred as a result of a cancellation. 

 

Text message reminders

Patients who have provided the booking centre with a mobile phone number will receive a text reminder of their appointment.  Please help us by letting the booking centre or a member of clinic staff know if you change your mobile phone number.