This accessibility statement applies to www.moorfields.nhs.uk.
This website is run by Moorfields Eye Hospital NHS Foundation Trust. We want as many people as possible to be able to use this website. For example, that means you should be able to:
We’ve also made the website text as simple as possible to understand.
If you have a disability, search AbilityNet for "how to" guides to make your device easier to use.
We're committed to making our website as accessible as possible for all users. To help us achieve this goal:
We're not stopping there. Below, you'll find details on:
We believe in transparency and continuous improvement. Your feedback is valuable in helping us create a more inclusive online experience for everyone.
If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact of website team via email at Moorfields.webrequests@nhs.net
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:
If you cannot view the maps on our locations pages, call or email us for directions.
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Moorfields Eye Hospital is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
The website has been tested against the Web Content Accessibility Guidelines (WCAG) 2.2 AA standard.
This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard due to the non-compliances listed below.
The content listed below is non-accessible for the following reasons.
From: WCAG 2.2 AA 2.5.8
All interactive components on a page, such as buttons or menus, should be far enough apart from other interactive areas, to avoid them being used by mistake.
From: WCAG 2.0 A 4.1.1
Lists (e.g., <ul> or <ol>) should only contain list items (<li>) as a direct descendant to ensure that screen readers can accurately report the amount of items contained in the list.
The majority of PDF documents on this site have been made accessible. We have successfully addressed 98% of our PDFs, ensuring they meet the WCAG 2.2 Level A and AA success criteria. However, a few remaining documents are still being worked on and may not yet be fully accessible to screen reader users. These PDFs may fail some success criteria, including:
• Non-text Content (Level A)
• 1.3.1 Info and Relationships (Level A)
• 1.3.2 Meaningful Sequence (Level A)
• 2.4.2 Page Titled (Level A)
• 2.4.6 Headings and Labels (Level AA)
• 3.1.1 Language of Page (Level A)
We are committed to making all our content accessible and are actively working to address any remaining issues. We appreciate your patience and understanding.
The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.
Any new PDFs documents we publish will meet accessibility standards.
As part of Moorfields' commitment to accessibility we have also tried to build our designs and templates to meet as much as possible of the WCAG 2.2 AAA standard, particularly where this relates to visual impairments. This includes the following WCAG 2.2 Level AAA success criteria:
In addition to meeting as many as possible of the WCAG 2.2 Level AAA success criteria, we are committed to continually improving the accessibility of this website. We aim to achieve this by:
This statement was prepared on 1 February 2024, shortly after the launch of the new site. It was last reviewed on 22 January 2025.
During development of the new site each component was tested throughout design and build on a range of devices against the WCAG 2.2 Level AA standard. This included:
Before go-live we also tested a selection of pages using similar methods to ensure content added to the templates also met the WCAG 2.2 Level AA standard.
The test was carried out by CDS and Moorfields Eye Hospital NHS Foundation Trust.