Moorfields Community Eye Clinic at Sanderstead Health Centre

We want to improve your experience as a patient at Moorfields by making booking your next outpatient appointment more efficient. The new process will reduce the number of cancellations made, ensuring patients are seen when they need to be.

Instead of arranging your next appointment when you leave the clinic, you will be placed on a managed list for your specific condition and your appointment will be booked on a date determined by the clinician managing your care.

This means you will receive your appointment date closer to the time you are due to be seen. For example, if you are scheduled to see us for a follow-up in six months’ time, we’d contact you with your appointment details approximately six weeks ahead of the date you are due in.

Those patients who need to be seen sooner, or reviewed more regularly, will still be provided with an appointment time before they leave clinic.

The new process will happen automatically, so you do not need to take any action, unless you need to tell us of a change in your contact details. If you need to update your contact details or communication preferences, please email moorfields.outpatientbookingsbc@nhs.net if you are a patient at City Road. For patients at other Moorfields sites, please contact your clinic using the contact details in previous communications from us. 

If you are unable to attend the date provided, please contact us to arrange a date that is more suitable for you using the phone number or email address on your appointment letter.

Please continue to follow the healthcare advice given to you by your team between appointments. If you are required to administer eye drops to keep your condition stable, please do so. If you need any further support, you can speak to one of our nurses via the nurse-led helpline on 0207 566 2345.

If you experience sudden sight loss, or eye injury, please attend your nearest eye care unit or log on to our online A&E service.

If you feel that your condition does not require emergency attention, but you need to be seen before your next scheduled appointment, please contact us as soon as possible using the contact details for your Moorfields clinic. The clinician in charge of your care will, if required, arrange for you to be seen sooner, or they may give you advice on how to manage your condition in the time between your appointments.

If you have serious concerns about your eye health, or if you experience sudden sight loss, it’s important that you let us know straight away. To do this, you can or log on to our online A&E platform, where you will be able to speak to a doctor, or access our A&E service at City Road.

If you do not live close to London, or cannot use our online A&E service, please go straight to your nearest eye care unit.

If you have any questions about your appointment, please use the contact details on your last appointment letter or text message. If you have any concerns or complaints about your care, you can contact our Patient Advice and Liaison (PALs) team by calling the team on 020 7566 2324, or by emailing them at moorfields.pals@nhs.net