Moorfields Eye Hospital (City Road Campus)
Moorfields Eye Hospital
162 City Road
London
EC1V 2PD
0207 253 3411
A&E
NHS
About Moorfields
Summary
Moorfields Eye Hospital in City Road in central London provides comprehensive general and specialist outpatient, diagnostic and surgical services for the local population and for those from further afield who require more specialist treatments not available elsewhere.
It also provides emergency surgery, a 24-hour A&E dealing exclusively with urgent eye problems, and pre-eminent research and education capability. Services are delivered from the main hospital, children's centre and private facilities. The City Road campus is also home to our research partners at the UCL Institute of Ophthalmology.
Getting to Moorfields City Road
By tube
Northern Line (Bank branch) to Old Street station. Come out of subway 4 and follow the green painted line to the building. Moorgate (Northern, Hammersmith and City, Circle, Metropolitan), Barbican (Circle, Hammersmith and City, Metropolitan) and Angel (Northern) are about a 10 minute walk away.
There is currently no step-free access at Old Street station. If you require this, please travel via Farringdon (taking the 55/243 buses to Old Street) or Kings Cross (205 bus towards Moorfields).
By bus
21, 43, 55, 76, 141, 205, 214, 243, 271, 394, and 733 (new weekday route to replace the Northern Line) serve City Road and Old Street.
By train
Old Street station is on the First Capital Connect line. Liverpool Street station, Kings Cross station and Euston station are all a short bus ride away. For more information please visit the National Rail website.
By car
Moorfields Eye Hospital is on the A501, and is approximately 6.5 miles from junction one on the M1. Parking around the hospital is very limited, although there is some meter parking and some privately-operated car parks.
Facilities
Clinical services
- A&E
- Pharmacy
Assistive facilities
- Disabled parking
- Disabled toilets
- Eye clinic liaison officer (ECLO)
- Induction loop
- Learning disability liaison officer
- Signing services
- Step-free access
- Text relay
- Translation services
Other
- Coffee shop
- Friends of Moorfields office
- Friends of Moorfields shop
- Lift
- Parking
- Restaurant
- Toilets
- WiFi Internet
Parking at City Road
Disabled Parking
If you hold a valid blue badge, or are driving the holder of a valid blue badge as a passenger, you can park in the designated disabled bays outside the hospital in City Road - please check the signs on the bays to confirm for how long you can park. You can also park in Cayton Street (the location of the hospital's main entrance) on the yellow lines where there are no loading restrictions for up to three hours, provided the clock card is displayed and set to your time of arrival.
Car parks*
- City Garden Row Car Park, Islington, London N1 8LH, 8am-6:30pm
- Elia Mews Car Park, 29 Nelson Terrace, The Angel, London N1 8DG, 7am-6pm
- NCP London Finsbury Square, Finsbury Square, Finsbury, London EC2A 1AD, 24hrs
- Westland Place car park, 18 Westland Place, N1 7NP
- Union Car Parks Ltd, Clere St, Shoreditch, London EC2A 4UY
- Euro Car Park Shoreditch, 162-167 Shoreditch High St, Hackney, London E1 6HU, 24hrs
* Moorfields Eye Hospital Foundation Trust does not run or have any affiliation with any of these car parks. Drivers park at their own risk.
Congestion charge for vehicles
Congestion charging operates in central London, Monday - Sunday, please see the TfL website for its timings. Moorfields Eye Hospital is located just within the congestion charge zone, the perimeter of which runs along the City Road itself. Both the main entrance to the hospital on Cayton Street and the entrance to the children's centre on Peerless Street are inside the zone and in Islington Borough as are all the side streets on the west side of the City Road. City Road itself and the streets to the east are not within the zone. Streets to the east are operated by Hackney Council.
If your plans change you can request certain amendments to a charge, or a refund for the days you are not going to use. Visit the congestion charge costs and refunds website.
Ultra Low Emission Zone
Ultra Low Emission Zone (ULEZ) operates 24 hours a day, seven days a week, every day of the year within the same area of central London as the Congestion Charge. Most vehicles, including cars and vans, need to meet the ULEZ emissions standards or their drivers must pay a daily charge to drive within the zone.
For more information about ULEZ and it check your vehicle visit TfL Ultra Low Emission Zone website.
Note: you are unable to claim back under the Healthcare Travel Cost Scheme for this charge.
Cycling
There are cycle racks in Baldwin Street, off City Road. You can hire bikes in London from as little as £2 per journey and there are docking stations all over central London, and all you need is a bank card to get started. The nearest docking station to the hospital is on Baldwin Street.
Visit the Santander Cycles London hire website for more information about bike hire within London.
Please note that Moorfields Eye Hospital is not responsible for the content of external websites
Food and drink
If you are visiting Moorfields Eye Hospital in City Road and looking for food and drink facilities while you are here, this page outlines the options available.
On the third floor of Moorfields Eye Hospital you will find a restaurant serving hot and cold food to the public between 11.30am-2.30pm. The restaurant offers a wide selection of food for all, including snacks, main meals and desserts, and catering for a wide variety of dietary requirements, including vegetarians, vegans, coeliac, kosher, etc.
There are several vending machines on the ground floor of the hospital located in clinics one, two, three and four. The machines sell snacks including fruit, energy bars, chocolate and crisps, as well as water, fruit juice and fizzy drinks. Water machines are located in the same areas and are free to use.
Friends of Moorfields has a shop on the ground floor of the hospital, selling snacks, drinks, newspapers and magazines along with a variety of gifts and branded items.
A Costa coffee shop is also located on the ground floor of the hospital, opposite the health information hub and next to the Moorfields Eye Charity office.
Pharmacy
Our pharmacy is located on the ground floor of our City Road hospital and can be used to fulfil all Moorfields prescriptions. Find out about how our pharmacy works.
Outpatient waiting list
From 1 September 2024 we are making changes to how we manage our follow-up appointment process.
For more information about these changes and what they mean for you visit our post appointment page. If you have any further questions, please do contact us using the contact information provided.
Follow-up appointment frequently asked questions
Why do you no longer book my follow-up appointment while I am with you?
We want to improve your experience as a patient at Moorfields by making booking your next outpatient appointment more efficient. The new process will reduce the number of cancellations made, ensuring patients are seen when they need to be.
Instead of arranging your next appointment when you leave the clinic, you will be placed on a managed list for your specific condition and your appointment will be booked on a date determined by the clinician managing your care.
This means you will receive your appointment date closer to the time you are due to be seen. For example, if you are scheduled to see us for a follow-up in six months’ time, we’d contact you with your appointment details approximately six weeks ahead of the date you are due in.
Will this affect all patients?
Those patients who need to be seen sooner, or reviewed more regularly, will still be provided with an appointment time before they leave clinic.
When will the changes take place?
The new process will happen automatically, so you do not need to take any action, unless you need to tell us of a change in your contact details. If you need to update your contact details or communication preferences, please email moorfields.outpatientbookingsbc@nhs.net if you are a patient at City Road. For patients at other Moorfields sites, please contact your clinic using the contact details in previous communications from us.
What if I can’t make the appointment date?
If you are unable to attend the date provided, please contact us to arrange a date that is more suitable for you using the phone number or email address on your appointment letter.
What support can I get from Moorfields to help manage my eye condition between appointments?
Please continue to follow the healthcare advice given to you by your team between appointments. If you are required to administer eye drops to keep your condition stable, please do so. If you need any further support, you can speak to one of our nurses via the nurse-led helpline on 0207 566 2345.
If you experience sudden sight loss, or eye injury, please attend your nearest eye care unit or log on to our online A&E service.
What if I am worried about my sight/eye health between appointments and feel I need to be seen sooner?
If you feel that your condition does not require emergency attention, but you need to be seen before your next scheduled appointment, please contact us as soon as possible using the contact details for your Moorfields clinic. The clinician in charge of your care will, if required, arrange for you to be seen sooner, or they may give you advice on how to manage your condition in the time between your appointments.
If you have serious concerns about your eye health, or if you experience sudden sight loss, it’s important that you let us know straight away. To do this, you can or log on to our online A&E platform, where you will be able to speak to a doctor, or access our A&E service at City Road.
If you do not live close to London, or cannot use our online A&E service, please go straight to your nearest eye care unit.
Who can I speak to about how my appointments are managed?
If you have any questions about your appointment, please use the contact details on your last appointment letter or text message. If you have any concerns or complaints about your care, you can contact our Patient Advice and Liaison (PALs) team by calling the team on 020 7566 2324, or by emailing them at moorfields.pals@nhs.net