Moorfields at Brent Cross
Moorfields Brent Cross
Unit F6-F8, Lower Level
Brent Cross Shopping Centre
London
NW4 3FP
0207 702 5549
NHS
About Moorfields at Brent Cross
Summary
Moorfields at Brent Cross is now open at its new location within the shopping centre.
Our new location in the shopping centre is easily accessible by public transport and has free parking.
Brent Cross provides diagnostic services for all patients and a monitoring service for existing Moorfields patients with glaucoma, medical retina, general ophthalmology and keratoconus. We also run a cataract outpatients service.
When attending your appointment at Brent Cross, you will undergo some tests and have some non-invasive scans, carried out by our specialist ophthalmic technicians.
The scans and photos are performed in the same way that you may have experienced in previous clinics. You will not see a doctor on the day of your appointment, but your tests will be assessed by our consultant led clinical professional team, who will let you know the outcome of your appointment within 14 working days via letter.
If the scans or the photos show anything that requires urgent attention you will be contacted by phone within five working days.
Getting to the new Brent Cross site
Our new location in the shopping centre is easily accessible by public transport and has free parking.
By bus
Routes: 102, 142, 143, 182, 186, 189, 210, 266, 326, C11
By tube
Northern Line – Brent Cross station
From Brent Cross Station, you can take the 210 bus straight to the shopping centre.
Where to find us
We have now relocated to a larger permanent site on the ground floor, near Fenwick’s. Our new address is:
Moorfields at Brent Cross
Unit F6-F8
Lower Level
Brent Cross Shopping Centre
Other useful links:
Brent Cross mobility service: https://www.brentcross.co.uk/shopmobility
AccessAble Accessibility Guides: https://www.accessable.co.uk/sites/brent-cross
Outpatient waiting list
From 1 September 2024 we are making changes to how we manage our follow-up appointment process.
For more information about these changes and what they mean for you visit our post appointment page. If you have any further questions, please do contact us using the contact information provided.
Follow-up appointment frequently asked questions
Why are you making changes to how my outpatient appointments are made?
We want to improve your experience as a patient at Moorfields by making the process of booking your next outpatient appointment more efficient. The new process will reduce the number of cancellations made, which will further increase the efficiency of our clinics, ensuring patients are seen when they need to be.
Instead of providing you with a date for your next appointment when you are next in clinic, you will be placed on a managed list for your specific condition and your appointment will be booked on a date determined by the clinician who is managing your care.
This means you will receive your appointment date closer to the time you are due to be seen. For example, if you are scheduled to see us for a follow-up in six months’ time, we’d contact you with your appointment details approximately 6 weeks ahead of the date you are due in.
Those patients who need to be seen sooner, or reviewed more regularly, will still be provided with an appointment time before they leave clinic.
Do I need to contact my clinic?
The new process will happen automatically, so you are not required to take any action, unless you need to tell us of a change in your contact details. If you need to update your contact details or communication preferences, please email moorfields.outpatientbookingsbc@nhs.net if you are a patient at City Road.
For patients at other Moorfields sites, please contact your clinic using the contact details you will have received in previous communications from us.
What if I can’t make the appointment date you give me?
If you are unable to attend the date provided, you will be able to contact us to arrange a date that is more suitable for you. There will be a contact phone number and email address on your appointment letter.
What if I am worried about my sight/eye health in between appointments and feel I need to be seen sooner?
If you feel that your condition does not require emergency attention, but you need to be seen before your next scheduled appointment, please contact us as soon as possible using the information provided on your previous letter from us.
The clinician in charge of your care will, if required, arrange for you to be seen sooner, or they may give you advice on how to manage your condition in the time between your appointments, for example.
If you have serious concerns about your eye health, or if you experience sudden sight loss, it’s important that you let us know straight away. To do this, you can use our A&E service at City Road or log on to our online A&E platform, where you will be able to speak to a doctor.
If you do not live close to London, or cannot access our online A&E service, please go straight to your nearest eye care unit.
What support can I get from Moorfields to help manage my eye condition in between appointments?
Please continue to follow the healthcare advice given to you by your team between appointments. If you are required to administer eye drops to keep your condition stable, please do so. If you need any further support, you can speak to one of our nurses via the nurse-led helpline on 0207 566 2345.
If you experience sudden sight loss, or eye injury, please attend your nearest eye care unit or log on to our online A&E service.
Who can I speak to about how my appointments are managed?
If you have any questions about your appointment, please contact the information on the appointment letter or text message provided. If you have any concerns or complaints about your care, you can contact our Patient Advice and Liaison (PALs) team by calling the team on 020 7566 2324, or by emailing them at moorfields.pals@nhs.net