Contact information on this page
We are committed to providing you with the highest quality care as quickly as possible.
Please review our contact list carefully to connect with the team best suited to address your questions and assist you.
General information
General enquiries - main switchboard
Your call will be answered by an automatic system which will ask you for the name or department you require. If you don't know who you need, simply say 'operator' and you'll be put through to one of our switchboard staff who will be able to put you through to the right person or department.
Cashiers
Cashiers reimburse costs Monday to Friday 9.30am-4pm.
For afternoon appointments please visit the cashiers’ office before your appointment.
Cashiers do not deal with transport inquiries.
Pharmacy
Monday to Friday 9am-5.30pm.
Out of hours contact call 020 7253 3411 or visit our A&E at City Road, open 24 hours for eye emergencies only.
Offer praise or thank team members
If you have had a great experience with an individual, a team or a department please let us know and we share your thoughts with them.
Raise a query or concern
In person: You can visit the complaints manager in the PALS office which can be found on the ground floor of our City Road hospital between 9am and 5pm.
Make a formal complaint
The complaints manager
Moorfields Eye Hospital NHS Foundation Trust
162 City Road
London
EC1V 2PD
Data Protection Officer
Data protection officers (DPOs) assist you to monitor internal compliance, inform and advise on your data protection obligations, provide advice regarding Data Protection Impact.
New patients / referrals
If you are a new patient, or have recently been referred, to Moorfields Eye Hospital
New patient contact centre
Please call this number or send us an email if you:
- Have been referred for a new appointment, and are enquiring about the status of your referral
-
Have a new appointment booked and would like to reschedule or you have a query
Please note that our phone lines are extremely busy so please do email us if possible, and remember to include your full name, patient / NHS number, DOB, postcode and the best number to contact you on.
Cancel / change appointments - existing patients
Please call the location where your appointment is booked.
Barking
Contact the Barking team to change or cancel your appointment.
This number is for Barking existing / outpatients.
Bedford Hospital South
Contact the Bedford Hospital South team to change or cancel your appointment.
This number is for Bedford existing / outpatients.
Brent Cross Diagnostic Hub
Contact the Brent Cross team to change or cancel your appointment.
This number is for Brent Cross existing / outpatients.
City Road
Please note that our phone lines are extremely busy so please do email us if possible, and remember to include your full name, patient / NHS number, DOB, postcode and the best number to contact you on.
Croydon University Hospital
Please note that our phone lines are extremely busy so please do email us if possible, and remember to include your full name, patient / NHS number, DOB, postcode and the best number to contact you on.
Croydon Vision
Contact the Croydon Vision team to change or cancel your appointment.
This number is for Croydon Vision existing / outpatients.
Ealing Hospital
Contact the Ealing Hospital team to change or cancel your appointment.
This number is for Ealing Hospital existing / outpatients.
Homerton Hospital
Contact the Homerton Hospital team to change or cancel your appointment.
This number is for Homerton existing / outpatients.
Hoxton
Please note that our phone lines are extremely busy so please do email us if possible, and remember to include your full name, patient / NHS number, DOB, postcode and the best number to contact you on.
Nelson Health Centre
Contact the Nelson Health Centre team to change or cancel your appointment.
This number is for Nelson Health Centre existing / outpatients.
Northwick Park
Please note that our phone lines are extremely busy so please do email us if possible, and remember to include your full name, patient / NHS number, DOB, postcode and the best number to contact you on.
Parkway Health Centre
Contact the Parkway Health Centre team to change or cancel your appointment.
This number is for Parkway Health Centre existing / outpatients.
Potter's Bar
Contact the Potter's Bar team to change or cancel your appointment.
This number is for Potter's Bar existing / outpatients.
Purely War Memorial Hospital
Contact the Purely War Memorial Hospital team to change or cancel your appointment.
This number is for Purely War Memorial Hospital existing / outpatients.
Queen Mary's Hospital
Contact the Queen Mary's Hospital team to change or cancel your appointment.
This number is for Queen Mary's Hospital existing / outpatients.
Richard Desmond Children's Eye Centre (RDCEC)
Contact the Richard Desmond Children's Eye Centre team to change or cancel your appointment.
This number is for Richard Desmond Children's Eye Centre existing / outpatients.
Sanderstead Health Centre
Contact the Sanderstead Health Centre team to change or cancel your appointment.
This number is for Sanderstead Health Centre existing / outpatients.
St Ann's Hospital
Contact the St Ann's Hospital team to change or cancel your appointment on 0207 566 2841/2626
This number is for St Ann's Hospital existing / outpatients.
St Bartholomew's Hospital
Contact the St Bartholomew's Hospital team to change or cancel your appointment.
This number is for St Bartholomew's Hospital existing / outpatients.
St George's Hospital
Contact the St George's Hospital team to change or cancel your appointment.
This number is for St George's Hospital existing / outpatients.
Stratford
Contact the Stratford team to change or cancel your appointment.
This number is for Stratford existing / outpatients.
Urgent care
Moorfields A&E at City Road
This is a 24-hour service for eye emergencies only.
162 City Road,
London.
EC1V 2PD
St. George’s Hospital Urgent Care Clinic
Moorfields Eye Hospital NHS Foundation Trust at St. Georges
Blackshaw Road,
SW17 0QT
Moorfields Direct
Our helpline is staffed by knowledgeable ophthalmic nurses from:
- 9am to 9pm, Monday to Friday.
- 9am to 5pm on Saturdays.
Virtual Consultation
Moorfields A&E online video consultation (Attend Anywhere) service.
A&E runs a video consultation service, which can be accessed at any time without an appointment, using the City Road - A&E Virtual Registration
Patient support teams
Eye clinic liaison officers (ECLOs)
For practical information and rehabilitation advice on living with sight loss.
Certificate of Visual Impairment team (CVI)
For information and advice about formal registration of visual impairment.
Counsellors
Emotional support, information and advice for patients and their relatives.
Patient advice liaison service (PALS)
Providing confidential advice and support, assistance sorting out any concerns and guiding patients through the different services available.
Visual aids
Spectacle / glasses dispensing
Staff in this service provide spectacles for adults and children to treat certain eye conditions. Our spectacle dispensing service is one of the largest of its type within the UK.
Other clinical queries 0207 566 2101
Contact lens orders
Staff in our contact lens service treat patients whose vision cannot be improved with spectacles, but can be improved with contact lenses.
Appointment information 0207 566 2357
Contact lens orders 0207 566 2100
Low vision assessment (LVA)
Where good vision cannot be achieved with spectacles or contact lenses, patients can be assessed in our low vision clinic.
Moorfields community
Moorfields Eye Charity
You can also visit Moorfields Eye Charity website
Friends of Moorfields
You can also visit Moorfields Friends website
Research and innovation
Moorfields Eye Hospital NHS Foundation Trust,
2nd floor, 162 City Road,
London,
EC1V 2PD
Education and training
If you have a question regarding a course at Moorfields.
Moorfields Vacancies
If you want to be part delivering world class eye health services and you share our values: excellence, equity, and kindness, please view our vacancies.
Moorfields Private
Moorfields Private is the London-based private division of Moorfields Eye Hospital NHS Foundation Trust. Their financial surplus is re-invested back into Moorfields to support NHS services.
Membership council
As an NHS Foundation Trust, Moorfields Eye Hospital is a membership organisation, accountable to our members.
Communications
Press Office
The press office is available from Monday to Friday from 9am – 5pm and manages all media relations at the trust, including journalist enquiries and filming and photography requests.
If you have an urgent media enquiry out of hours, please call the main switchboard on 020 7253 3411 and ask to speak with the press officer on call.
Website team
If you have any questions, comments or recommendations for the website please contact the website team.